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Shipping/delivery/production time

Shipping Information

Each item is 3D printed to order at Shapeways 3D print factory and they will ship to you.  All orders ship with a tracking number that can be used to monitor the status of the package in transit.

Please note: the listed delivery times are based on the average rate provided by the individual carrier and could be longer based on your location and service restrictions. Shapeways is not responsible for delays attributable to the carrier.

If you are having trouble tracking or receiving a package, please contact service@shapeways.com

Delivery Times & Pricing

Destination

Option

Delivery Time (Business days) 

Flat Rate

United States

Value

2-5

$4.99

CANADA

Standard

3-8

$11.99

Netherlands, Belgium, Germany, Luxembourg

Value

2-3

$6.99

U.K.

Value

2-3

$6.99

Rest of EU

Standard

Varies

$13.99

Australia,

New Zealand

Standard (no brokerage fees)

5-9

$14.99

Rest of World

Standard

Varies

$29.99

All prices exclude VAT and Sales Tax.

Production Time

Our production times vary based on materials products are 3D printed in. Visit the Materials page to find specific production times for each material. Please note that we ship all ordered products together, so the product in your order with the longest production time will determine when your order will ship. You can see the estimated ship date for your order in your shopping cart or on the order status page once you've placed the order.

We do our best to get your orders to you as quickly as possible. The listed production times for Shapeways materials take into account the challenges of manufacturing unique and untested designs. This means that many items ship ahead of schedule, though we cannot guarantee it. Unfortunately, some designs may also face delays. We'll provide email alerts to keep you updated on the status of your order, and you can always check your order status page.

Post Office Boxes

In the United States, delivery to PO Boxes can be achieved using USPS.

Army Post Office, Fleet Post Office, Diplomatic Post Office

Delivery to APO, FPO and DPO can be achieved using USPS.

Shipping to a Different Country

We're working to make it easier for you to send gifts to friends and family across the world. Currently, to guard against online fraud, we require that the country of your Ship To address matches the country of your Bill To address.

Import Duty, Tax and Brokerage Fees

We make every effort to minimize any import duty, tax and brokerage fees to which you may be subject. However, depending on the destination country of your order, duty, tax and brokerage fees may be assessed upon importation. Our shipping charges are only for the cost of carriage and do not include these additional charges. Contact the carrier and the customs authority in your country for further information.

Goods shipped outside of the United States or European Union will be described as plastic or metal goods. Combined import duty and tax are typically 5-20% of the total order value. In some cases, an additional brokerage fee may be assessed by the carrier.

We have retrieved these tariffs for you as an indication:

  • Plastic 3D prints - HS code 3926400000; 6.5% tariff

  • Sandstone 3D prints - HS code 6913901090; 3.5% tariff

  • Stainless Steel 3D prints - HS code 83062100; 0% tariff, though there might be 15% additional tax for bullion decoration objects

If delivery of an order placed on www.shapeways.com is refused, you will be responsible for the original shipping charges, as well as any import duty, tax, and brokerage fees that may be assessed.

Shapeways makes every effort to minimize the possible burden of these additional charges and we are in process of making improvements to how we ship into several major markets worldwide.

 Non-serviceable Countries

Due to service limitations by our carriers as a result of internal policies or international trade embargoes and economic sanctions, we are unable to ship to the following countries. More information can be found at the websites of our carriers UPS and USPS. Please accept our apologies.

AC Ascension Islands

AQ Antarctica

BV Bouvet Island

CC Cocos (Keeling) Islands

CU Cuba

CX Christmas Island

EH Western Sahara

ER Eritrea

FK Falkland Islands (Malvinas)

GQ Equatorial Guinea

GS South Georgia & South Sandwich Is.

HM Heard and McDonald Islands

IO British Indies Chagos

IR Islamic Republic of Iran

KP Korea, North

MI Midway

MM Myanmar

NR Nauru

NU Niue

PC Caroline Islands

PM Saint Pierre and Miquelon

PN Pitcairn

RU Russian Federation

SD Sudan

SH Saint Helena

SO Somalia

SS South Sudan

ST Sao Tome and Principe

SY Syrian Arab Republic

TF French Southern Territories

TK Tokelau

TM Turkmenistan

WK Wake Island